Refund policy

Return & Refund Policy

Effective Date: October 23, 2026

At Orbipicks Containers, we want every customer to be satisfied with their purchase. Because containers are large, heavy products that may require specialized transportation and delivery arrangements, certain procedures apply to returns, cancellations, and refunds.

1. Shipping & Delivery

Delivery Within Germany Only

Orbipicks Containers currently offers delivery within Germany only.

  • Shipping and delivery charges, if applicable, are displayed at checkout before an order is completed.

  • Orders are generally processed within 1–4 business days after the order has been confirmed.

  • Transit and delivery generally take 5–8 business days after processing.

  • The total estimated delivery time is 6–12 business days.

  • Delivery times are estimates and may vary depending on the customer's location, weather, transportation conditions, carrier availability, and other circumstances beyond our control.

  • Customers may request a return within 60 days of the delivery date, subject to this policy and applicable statutory consumer rights.

  • We currently do not offer international delivery outside Germany.

Customers are responsible for ensuring that the delivery location is accessible and suitable for the container and the required delivery equipment. Any specific site requirements or additional delivery charges will be communicated where applicable.

2. Order Cancellations

Customers may request cancellation of an order before the container has been dispatched for delivery.

Cancellation requests should be submitted as soon as possible by contacting:

Orbipicks Containers
Phone Number: +49 331 6261771
Email: orbipicks01@gmail.com
Address: Ricarda-Huch-Straße 2, 14480 Potsdam, Germany

We will confirm whether the order can be canceled. Once a container has been dispatched, cancellation may require additional arrangements.

Any charges or deductions associated with a cancellation will be applied only where legally permitted and will be communicated to the customer. This section does not restrict any applicable statutory withdrawal rights.

3. Returns

Due to the size, weight, and specialized transportation requirements of containers, customers should contact Orbipicks Containers before arranging a return.

Customers may request a return within 60 days of the delivery date.

To initiate a return, please email orbipicks01@gmail.com with your order number and a description of the reason for the return. We will provide instructions for arranging the return and, where necessary, coordinate suitable transportation.

A returned container should generally:

  • Be identifiable through the original order details.

  • Be made available for the agreed return collection or transportation arrangements.

  • Be in substantially the same condition as delivered, subject to inspection and handling permitted under applicable law.

  • Not have been subjected to unauthorized modifications or avoidable damage.

The condition of a returned product will be assessed fairly, taking into account applicable consumer rights and the circumstances of the return.

Return Shipping Costs

Return shipping is free for eligible returns within Germany.

Orbipicks Containers will arrange or coordinate the appropriate return transportation for eligible returns under this policy. Customers should contact us before arranging their own transportation to avoid unnecessary costs or logistical complications.

Customers will not be charged return transportation costs for eligible returns covered by this free-return policy.

Nothing in this section limits mandatory statutory rights concerning the allocation of return costs.

4. Damaged, Defective, or Incorrect Containers

Please inspect your container upon delivery.

If your container arrives damaged, is materially different from the product ordered, or has another qualifying defect, please contact us as soon as reasonably possible.

Phone Number: +49 331 6261771
Email: orbipicks01@gmail.com

Please provide your order number and, if available, clear photographs or videos showing the issue.

After reviewing the circumstances, we will work with you to determine an appropriate resolution in accordance with applicable law. Depending on the situation, this may include repair, replacement, a price reduction, a refund, or another legally appropriate remedy.

Your statutory rights regarding defective or non-conforming products remain unaffected.

5. Refunds

Once a return has been approved and the applicable return conditions have been satisfied, Orbipicks Containers aims to process the refund within 7 calendar days.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

Where applicable, refunds will be handled in accordance with mandatory statutory deadlines. For statutory withdrawals, the applicable legal rules concerning refund timing and any permitted withholding of reimbursement take precedence over the general processing estimate in this policy.

No deduction will be made for return shipping covered by our free-return policy. Any other deduction will be made only where permitted by applicable law.

6. Container Condition

New/One-Trip Containers: Minor cosmetic marks, paint variations, handling marks, or manufacturer markings may occur and do not necessarily constitute a defect.

Used/Cargo-Worthy Containers: Minor dents, scratches, surface rust, paint wear, previous repairs, and other normal signs of prior use may be present and are generally considered part of the container's condition.

Product photographs may represent an example of the available container condition. Actual color, markings, and cosmetic appearance may vary.

7. Delivery Site Requirements

Customers are responsible for ensuring that the delivery location is suitable for the container and the required delivery equipment.

The delivery site should be:

  • Accessible to the delivery vehicle and necessary equipment.

  • Suitable for safe container placement.

  • Clear of obstacles, low-hanging branches, overhead wires, vehicles, and other hazards.

  • Properly prepared to receive the container.

If delivery cannot be completed because the site is inaccessible, unsafe, or unsuitable, we will contact the customer to discuss the available options.

Any additional charges for redelivery, waiting time, or special arrangements will be communicated where applicable and applied only where permitted by law and the agreed delivery terms.

8. Return Restrictions and Exceptions

Certain situations may affect eligibility for a voluntary return or the available remedy, subject to applicable law.

These may include:

  • Damage caused by the customer after delivery.

  • Unauthorized modifications or alterations.

  • Damage resulting from improper handling, loading, unloading, or placement.

  • Differences in cosmetic appearance that were accurately disclosed in the product description and are consistent with the purchased container grade.

  • Specially customized products, where a statutory exception applies.

Any restriction on a statutory right of withdrawal or other consumer right will apply only where legally permitted. In particular, a change of mind, use of the product, or a container's size alone does not automatically eliminate statutory consumer rights.

Please contact us if you are unsure whether your order qualifies for a return.

9. Warranty and Statutory Consumer Rights

Warranty claims, where a commercial warranty applies, are handled according to the specific warranty terms provided with the product.

Statutory consumer rights relating to defective or non-conforming products remain separate from any voluntary return policy or commercial warranty.

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or restricted.

10. How to Request a Return or Refund

To request a return or ask about a refund, please contact our customer service team with your order number and relevant details.

Orbipicks Containers

Phone Number: +49 331 6261771
Email: orbipicks01@gmail.com
Address: Ricarda-Huch-Straße 2, 14480 Potsdam, Germany

We will respond with the next steps and any necessary transportation arrangements.

11. Policy Summary

  • Shipping Destination: Germany only

  • Order Processing: 1–4 business days

  • Transit and Delivery: 5–8 business days after processing

  • Estimated Total Delivery: 6–12 business days

  • Return Window: 60 days from delivery

  • Return Shipping: Free for eligible returns within Germany

  • Refund Processing: Generally within 7 calendar days after the applicable return conditions are satisfied

Orbipicks Containers is committed to providing transparent delivery information, a straightforward return process, and fair handling of refund requests in accordance with applicable consumer protection law.