Shipping policy

Shipping Policy

Effective Date: October 23, 2026

At Orbipicks Containers, we aim to provide a clear and reliable delivery experience for customers purchasing container products through our online store. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, and delivery requirements.

1. Shipping Destination

Delivery Within Germany Only

Orbipicks Containers currently offers delivery within Germany only.

We accept orders for delivery to eligible addresses within Germany.
We currently do not offer international delivery outside Germany.
Delivery availability may depend on the location, accessibility of the delivery site, and transportation requirements for the selected container.
Customers should ensure that their delivery address and contact information are accurate when placing an order.

2. Shipping Costs

Applicable shipping and delivery charges will be displayed at checkout before you complete your purchase.

The shipping cost may depend on the product, delivery location, and transportation requirements.

If a product or order qualifies for free delivery, this will be clearly indicated on the relevant product page or during checkout.

For large container products that require specialized transportation, any applicable delivery arrangements or additional charges will be communicated before the order is finalized.

3. Order Processing Time

Orders are generally processed within 1–4 business days after the order has been confirmed.

Order processing may include:

Reviewing and confirming order details.
Verifying payment where applicable.
Preparing the container for dispatch.
Coordinating the necessary delivery or transportation arrangements.

Business days exclude weekends and public holidays.

You will receive an order confirmation after placing your order. If additional information is needed to process your purchase, we may contact you using the contact details provided at checkout.

4. Shipping and Transit Time

After order processing is complete, transit and delivery generally take an additional 5–8 business days.

Our estimated delivery schedule is as follows:

Order Processing: 1–4 business days.
Transit and Delivery: 5–8 business days after processing.
Total Estimated Delivery Time: 6–12 business days.

These timeframes are estimates and are not a guarantee of delivery on a specific date unless expressly agreed otherwise.

Actual delivery times may vary depending on the delivery location, product availability, transportation schedules, weather conditions, carrier availability, and other circumstances beyond our control.

5. Delivery of Container Products

Containers are large and heavy products that may require specialized transportation equipment and suitable delivery access.

Customers are responsible for ensuring that the delivery location:

Is accessible to the delivery vehicle and required equipment.
Has sufficient space for the planned delivery and container placement.
Is reasonably clear of obstacles and potential hazards.
Is suitable for the safe placement of the ordered container.

Please inform us of any relevant access restrictions or special delivery requirements before dispatch whenever possible.

If a delivery location is inaccessible or unsuitable, we will contact the customer to discuss available arrangements. Additional transportation, waiting, or redelivery charges may apply where applicable, provided they are communicated and permitted under the agreed terms and applicable law.

6. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation acknowledging receipt of the purchase request.

Where tracking information is available, we will provide the relevant tracking details after dispatch.

For container deliveries arranged through specialized freight or transport providers, delivery updates may be communicated directly by our team or the relevant transportation provider.

If you have questions about your order or delivery status, please contact us with your order number.

7. Delayed Deliveries

Although we aim to meet our estimated delivery timeframes, delays may occasionally occur because of transportation conditions, weather, scheduling issues, or other unexpected circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can review the status and assist with the next steps.

Nothing in this policy limits any applicable statutory rights or remedies relating to delayed delivery.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details, including the recipient's name, delivery address, and contact information.

If you notice an error in your delivery information, please contact us as soon as possible.

We will try to correct the information before dispatch where possible. Changes requested after dispatch may require additional arrangements and may affect delivery timing or cost, where applicable.

9. Damaged or Incorrect Deliveries

Please inspect your container upon delivery where reasonably possible.

If your container arrives damaged, materially differs from the product ordered, or has another qualifying issue, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs or other supporting information where available.

We will review the matter and work with you to determine an appropriate resolution in accordance with applicable law.

Your statutory rights regarding defective or non-conforming products remain unaffected.

10. Returns and Refunds

Customers may request a return within 60 days of the delivery date, subject to our Return & Refund Policy and applicable law.

Return shipping is free for eligible returns within Germany.

Because containers require specialized transportation, customers must contact us before arranging a return so that suitable collection and transportation arrangements can be coordinated.

Refunds are generally processed within 7 calendar days after the applicable return conditions have been satisfied, subject to mandatory statutory refund deadlines.

Please review our Return & Refund Policy for complete details about return eligibility, return arrangements, and refunds.